Refund Policy

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We believe you won’t be dissatisfied with our work. But worse case may happen.

Last updated: April 05, 2024

By purchasing our product and agreeing to our refund policy, you acknowledge and accept the following terms:

Try Before Buy

We strongly encourage prospective customers to utilize the live demo or demo testing options available for each product on our website prior to making a purchase. This is to ensure that our plugin meets your expectations and requirements. Should you have any queries during your evaluation, our dedicated support team is at your disposal on business days to provide assistance.

Refund Requests

We regret to see you reconsider your choice, but if our premium Themefic products do not meet your needs, we are prepared to offer a full refund under the following conditions:

  • The request for a refund is made within 30 days of the initial purchase, no questions asked.
  • Should there be any issues or dissatisfaction, we request the opportunity to address these concerns.
  • While not mandatory, we appreciate feedback and suggestions for our product’s enhancement.
  • Reasons for seeking a refund, though optional, are valued for our internal assessment.

To initiate a refund, please submit a request through our client portal by opening a ticket.

Eligibility for a Full Refund:
  • Within 30 days from the date of purchase.
  • Lack of response to a support ticket within 48 hours (excluding weekends).
Conditions Under Which Refunds May Be Denied:
  • Demonstrated misuse of our products/services or inappropriate conduct.
  • Refund requests made more than 30 days after the original purchase date.
Important Considerations:
  • Our policy strictly prohibits group purchases or resale of licenses. Licenses found to be shared will be deactivated immediately.

Refund Processing Time

Our aim is to process refunds promptly. Once processed, the refunded amount should reappear in your payment account within 7 business days from the issue date. The exact timing may vary, depending on the procedures of our payment processing partner.

Currency Conversion Issues

Transactions are processed in United States Dollars (USD). In the case of a refund, the exact USD amount paid will be credited to the original payment method. If your original payment method involve a different currency, and a discrepancy occurs due to conversion rates, we regret that we cannot offer compensation for the difference, as these rates are beyond our control.

Policy Updates

Themefic reserves the right to modify this Refund Policy at any time. Any changes or additions to the policy as described above will be published on this page. We advise our clients to review this policy periodically to stay informed of any updates. Changes to the policy are effective immediately upon posting and apply to all transactions henceforth.

By purchasing from us, you agree to these terms.

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