FAQ
Let’s clear up any confusion. Below are some Frequently Asked Questions commonly asked by our clients. If you don’t find the answer you’re looking for, feel free to create a ticket. We’ll be happy to assist you.
These FAQs cover general questions and answers. For product-specific FAQs, please visit the respective product page or open a support ticket.
No, all sales on our site are one time. No annual fee, no subscription, just pay once and enjoy!
Unfortunately, we don’t offer a trial for the premium version, but we do have a free version available on WordPress.org for you to explore. Additionally, you can experience our products firsthand through our live demo. Plus, with our 30-day money-back guarantee, you can make your purchase risk-free.
If you upgrade within the first 60 days of purchase, you only pay the difference. Depending on when you upgrade, we may offer a discount on the upgraded plan. However, if your license has expired, no discount will be available. Please contact support to know more about your discount.
We offer a 30-day, no-questions-asked refund policy. If we are unable to resolve an issue within 7 business days, we will refund your order. Please review our Refund Policy for more details.
You can conveniently make payments using PayPal or choose from major credit cards such as Visa, MasterCard, American Express, and Discover, all processed securely through the Paddle payment gateway.
Yes, we provide an extra 20% discount on top of any ongoing offer for non-profit organizations. To get your discount coupon, please send us an email at info@themefic.com or use the contact form on our website. Note that the email must originate from the domain of a registered non-profit organization, and the associated website should be active.
Yes, we do. Become an affiliate partner of Themefic and earn 25% commission on each successful sale you refer! Please check here.
To download our plugin, please log in to our client portal. Once logged in, navigate to ‘My Account’ > ‘Downloads.’ Should you encounter any issues, our support team is always available to assist you.
We are committed to regularly improving our plugin, aiming to release at least one update each month. To see our update frequency and explore previous changelogs, visit our changelog page.
If you hold an active license, updating is a breeze – you can do it directly from your WordPress dashboard, just like updating any other free WordPress plugin. It’s as simple as a single click!”
Absolutely! Our team of Superstar Developers is always ready to assist you. If you need help, simply submit a support ticket anytime from the ‘Support’ tab in the client portal, and we’ll be there to provide the assistance you need.
We provide support through our website ticketing system. If you are a free User, you can open a ticket from here. If you are a pro user, you can open a ticket from here. You can also join our Facebook groups to stay informed with latest news and updates about Tourfic. Please read our Support Policy.